business services unit - general information
General Information
Attendance
UNSW@ADFA courses are open to Defence and Non Defence personnel. All attendees receive a UNSW@ADFA certificate of attendance at the conclusion of the course.
Catering
Most course fees include morning and afternoon tea and a light lunch. Please check your course confirmation letter for catering arrangements for your course.
Course Locations
Courses are held at various locations. Details for specific courses will be advised upon registration.
Privacy
UNSW@ADFA collects personal information in order to create and maintain participant records. We are committed to maintaining and storing participant information securely. Participants may request access to their records at any time.
A full copy of the Privacy policy is available at the following website:
http://www.unsw.adfa.edu.au/governance/policies/privacy
Feedback
UNSW@ADFA is committed to a process of continuous improvement based on feedback from course participants, course presenters and other stakeholders. We welcome comments which may help us to improve our services, products and processes.
In some situations you may feel that you want to make a complaint. In such situations, UNSW@ADFA has the following complaints process:
- In the first instance complaints should be resolved by a process of discussion, cooperation and conciliation directly with the person(s) concerned.
- Where it is not possible to resolve the matter directly, the complaint will be referred to the Manager of External Relations and Business Development. The Manager may ask for the complaint to be put in writing.
- If further investigation is required the complaint will be referred to the Rector for final consideration and a decision on the outcome of the complaint.
- Complaints which cannot be resolved internally may be directed to an independent third party such as the ACT Office of Fair Trading 02 6207 0400 fair.trading@act.gov.au
All complaints and their outcomes are recorded. Complaints received in writing will receive a written response.
Disclaimer:
Courses will be held subject to sufficient registrations. UNSW@ADFA reserves the right to cancel a course up to five working days prior to commencement of the course. Information and pricing on this website is current at time of publication but may be amended without notice by UNSW@ADFA.
